How can I share or transfer the extension from one account to another one?

1. How sharing works?
2. How transfer works?
   - Transfer during checkout
   - Transfer when order is complete

Frequently, we get requests how to provide access to the extensions purchased from one account to another. It could be a relevant case for our partners, Magento agencies, and any other businesses using several Amasty accounts.

Foremost, it is important to differentiate 2 procedures: sharing and transfer.

How does project sharing work?

With Project Sharing, you can easily grant selected customers limited access to your project, letting them assign licenses directly. Once you give access, the project will instantly appear in their accounts. They can assign licenses as usual, and you’ll have access to everything they add.

Key Benefits of Project Sharing:

• Work within a clear project structure: Everything is managed within a project, making it easy to see which items are included, which are relevant, and whether all subscriptions and versions are up to date.
• Easier workflow for agencies: If you manage multiple clients, you’ll always have a clear view of each project, maintaining efficient license management and access control – all from one place.
• Share only products you need: Now you can share individual products, rather than an entire order. 
• Manage everything directly from your account: All actions can be performed directly from the customer account, without the need to contact the support team. 
• Grant instant access: The shared project immediately appears in the selected accounts, and they can start assigning licenses without delay.

Project sharing: Key highlights

Shared projects will appear in the specified customers’ accounts automatically without requiring confirmation.

Recipients will have limited access to the project, allowing them to:

• Assign and remove their own products.
• View the project’s name, domain, and Instance Registration Key.

Recipients will NOT have access to:

• Products added by the project owner.
• Editing or deleting the shared project.

Note:  The project will appear in the recipients’ accounts automatically, so just make sure you're both on the same page before sharing.

How to share a project?

Step 1. Go to Customer Account → License Registration → My Production Projects. Click the Share button next to the project you want to share.

Step 2. Enter the email address of the person you’d like to share the project with, and press Share.

Step 3. Review the confirmation and click Continue to confirm sharing. The project is shared.

Unsharing projects: Key highlights

Unsharing revokes access for specified customers. Here's what happens:

– The project will be removed from the recipients' accounts.

– Their ability to assign products from the shared project will be revoked.

– Any shared items assigned by the recipients will be removed and no longer be accessible to the project owner.

How to unshare a project?

Step 1. Log in to your account and navigate to the project you want to unshare via Customer Account → License Registration → My Production Projects.

Step 2. Open the sharing pop-up and remove the customers' email addresses by pressing “Unshare”.

Step 3. Confirm the unsharing by clicking “Continue”.

How transfer works?

This option is available only for partners. It allows you to make a full transfer of the order and reassign recurring product subscription fees from partner’s account to a third-party one. This procedure could be conducted on the partner’s own or with assistance of their account manager.

Transfer during checkout

1. Set a checkbox near “Transfer recurring payments”, enter customer email, and complete the order with your discount and store credits. If checked, you will pay only for this order. The recurring payments will be charged from the customer you specified. 
2. Your customer will receive an email notification about the transfer and short manual how to complete it. To do so, the customer needs to go to the “Orders” tab, the “Transferred Orders” and click “Subscribe”.
3. By clicking “Subscribe”, the extensions will be automatically moved from the “Transferred Orders” to the shopping cart, where the customer will be asked to complete the order. The initial order will be at 100% discount because of the transfer. All the recurring payments will be billed according to the subscription terms. If removing the transferred extensions from the cart, the customer will no longer be able to buy them at 100% discount.

   Transfer when order is complete

   1. Go to the “Orders” tab and click “Transfer” near the necessary order
   2. In the pop-up, please enter your customer email where you’d like to transfer recurring payments to.
   3. Then please follow steps 2-3 from the “Transfer during checkout” manual.

Please contact your dedicated account manager or support team if you need our help, we’ll be happy to assist you.