Get truly unrivaled support ✨

96%

gold-line

customer satisfaction rating based on the feedback in the Helpdesk

96%

gold-line

of cases are resolved within the service level agreement

6

gold-line

communication channels available based on the subscription plan Helpdesk System
Online Chat
Phone
Email
Slack Channel
Google Meets

blue-line

timely updates and issue resolution included

How to get support?

Response is provided within the public SLAs set in the support subscription plans

Visit Support Center
or call us by phone +1 347 897 9078

Our Support Team is available
9am - 11pm GMT+3

Online
00 : 00 : 00 AM Online

We will be available for another 3 hours.

24/7 for Amasty One subscribers.

🔥Unique support conditions we offer🔥

Save big on your first year

Get 50% discount
for annual subscription!

Discount is provided on the first-year annual support subscription. To claim the discount, fill in the form in your Customer Account.

No-risk investment: We’ll reimburse you the cost of the subscription if you submit zero support requests within 12 months.

PARTNER DISCOUNTS

Exclusive offers for partners and agencies!

Up to 30% discount on a corporate annual support subscription for partners, depending on partner level.

Still not a partner? Let's fix it!

Non-partner agencies with an annual Premium or Amasty One support subscription active can receive up to 30% discount for partner deposit.  Purchase the Corporate Support Subscription and get a discount on the deposit of any level:
- Premium = 20% off
- Amasty One = 30% off

Reap exclusive benefits!

See what's inside our support services and select a tariff plan based on the specific benefits you wish to receive.

We will install all products purchased at Amasty and make sure that everything works smoothly.

Just provide us with the details on how you want an extension to work, and our support specialists will configure it for your Magento website.

Check what extension we can configure for you:

  • Google Page Speed Optimizer
  • Free Gift
  • Special Promotions (Pro)
  • Shipping Suite
  • SEO Toolkit
  • Import and Export

Your requests will be processed according to the following SLA:

  1. Pro
    • 24 calendar hours - time to first response
    • 48 calendar hours - time to update
    • 48 calendar hours - time technical review
  2. Premium
    • 24 calendar hours - time to first response
    • 24 calendar hours - time to update
    • 24 calendar hours - time technical review
  3. Amasty One
    • 24/7 support
    • 14 calendar hours - time to first response
    • 18 calendar hours - time to update
    • 24 calendar hours - time technical review

Per your request, our specialists will install all product updates you need upgrading them to the latest version available.

If you have an urgent question, you can use Amasty's Slack workspace to get answers faster.

You will have a single point of contact, who will be your personal representative within the Amasty team concerning all support inquiries to Amasty.

Discuss technical issues and configuration questions during video calls to get everything done as soon as possible.

Save time spent searching for the right settings — schedule a call with our team and we will teach you about the ways to configure the extension to achieve desired results faster and explain the non-obvious features.

Once per quarter, our Optimization Team can check the performance of your website, giving recommendations concerning Google PageSpeed Insights score improvement. We also analyze Core web Vitals and server configuration to find the weak spots.

If you are a partner of any level, the Amasty One support plan extends to 10 of your clients by default. You can add more customers anytime with extra add-ons on request.

Not sure what to choose? Compare!

All support subscriptions come in two packages (individual or corporate) with different sets of options included, which can be billed monthly or annually

Individual support
Individual support

This plan suits online stores on Magento Open Source. It covers all extensions under one account installed on one Magento instance.

Choose this subscription type if:

You are a store owner

— You use Magento Open Source

— You purchase extensions for one Magento instance

Corporate support
Individual support

It suits agencies working with multiple Magento instances and enterprise clients running their online stores on Adobe Commerce.

It covers all extensions under one account installed on multiple Magento instances.

Choose this subscription type if:

— You are an agency representative or use Magento Commerce

— You purchase extensions for two or more Magento instances

Amasty One

SLA: Time to response
14h
SLA: Time to update
18h
SLA: Time to technical review
24h
Technical updates for products purchased before February 1, 2022 (compatibility with the latest Magento versions and bugfixes)
Product updates (new features and improvements)
Free installation for extensions
Free installation of extensions updates
Free configuration for extensions
Support in Slack
Personal account manager
Screen sharing & video calls
Training sessions
Lite performance audit
exclusive
Support for 10 clients included for partners
annual only

Premium

SLA: Time to response
24h
SLA: Time to update
24h
SLA: Time to technical review
24h
Technical updates for products purchased before February 1, 2022 (compatibility with the latest Magento versions and bugfixes)
Product updates (new features and improvements)
Free installation for extensions
Free installation of extensions updates
Free configuration for extensions
Support in Slack
Personal account manager
corporate only
Screen sharing & video calls
Training sessions
Lite performance audit
exclusive
Support for 10 clients included for partners

Pro

SLA: Time to response
24h
SLA: Time to update
48h
SLA: Time to technical review
48h
Technical updates for products purchased before February 1, 2022 (compatibility with the latest Magento versions and bugfixes)
Product updates (new features and improvements)
Free installation for extensions
Free configuration for extensions
Free installation of extensions updates
Support in Slack
Personal account manager
Screen sharing & video calls
Training sessions
Lite performance audit
exclusive
Support for 10 clients included for partners

Lite

SLA: Time to response
24h
SLA: Time to update
48h
SLA: Time to technical review
up to
60h
Technical updates for products purchased before February 1, 2022 (compatibility with the latest Magento versions and bugfixes)
Product updates (new features and improvements)
Free installation for extensions
Free installation of extensions updates
Free configuration for extensions
Support in Slack
Personal account manager
Screen sharing & video calls
Training sessions
Lite performance audit
exclusive
Support for 10 clients included for partners

None

SLA: Time to response
24h
SLA: Time to update
48h
SLA: Time to technical review
up to
60h
Technical updates for products purchased before February 1, 2022 (compatibility with the latest Magento versions and bugfixes)
Product updates (new features and improvements)
Free installation for extensions
Free installation of extensions updates
Free configuration for extensions
Support in Slack
Personal account manager
Screen sharing & video calls
Training sessions
Lite performance audit
exclusive
Support for 10 clients included for partners
None If you do not have any active product subscriptions or support subscriptionsLite The Lite support subscription is free and only comes with a product subscriptionProPremiumAmasty One
SLA: Time to response24h24h24h24h14h
SLA: Time to update48h48h48h24h18h
SLA: Time to technical reviewup to 60 hoursup to 60 hours48h24h24h
Technical updates for products purchased before February 1, 2022 (compatibility with the latest Magento versions and bugfixes)
Product updates (new features and improvements)
Free installation for extensions
Free configuration for extensions
Free installation of extensions updates
Support in Slack
Personal account managercorporate only
Screen sharing & video calls
Training sessions
Lite performance audit
exclusive
Support for 10 clients included for partners
Annual only

Please check what Magento versions Amasty supports here. Please note that all technical updates (compatibility with the latest Magento versions and bugfixes) will be provided free of charge as part of the original license agreement. In order to facilitate your access to support services and feature updates for products purchased before February 1, 2022, we advise that you activate any of these Magento Support Subscription plans below. Such a subscription will grant you full access to advanced support services for your entire account and feature updates for all modules you purchased before February 1, 2022 by one-time payment model.

How do clients rate our support service

96%

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of our customers said
the support service is great!

* based on the last 1000 responses
in the HelpDesk

quote

The support has been fast and effective. The response time has been short and they have managed to solve our doubts. They have also been very attentive following our problem.

Stepans

April 03, 2023

quote

The whole Amasty team has been responsive, knowledgeable, kind and professional. I am so thankful we have multiple Amasty extensions on our website and our purchase of the Amasty One Support was a great investment!

Alix

March 28, 2023

quote

I have a great experience with Amasty support team representatives (Olga Polzunova and Olga Karpova). The great team is one of the reasons for which I built my entire shop (around 20 modules) with Amasty extensions.

Laurian-Alexandru Sandru

March 02, 2023

quote

All my recent tickets in the last 2 months have been solved in 1-2 days and communication has been great! I can certainly recommend Amasty extensions. They are well priced and service is excellent once again.

Hank Baron

September 29, 2022

quote

Amasty has a ton of really great extensions. Just about anything you can think of, they have. We did have a few conflicts/customizations we needed support with and they were very responsive and helpful. I highly recommend Amasty!

Jeff Reiss

December 15, 2022

quote

I would like to reflect on the two threads I've seen here. Amasty does have solid extensions and fantastic support. TIP: if you purchase a support plan then you don't have to pay for the subscription for every extension!

Aric

July 08, 2022

quote

We've recently contacted the support center from Amasty. And Alina Sakolchyk provided us with excellent service! She was very patient with all our questions. We definitely will go with that one. I appreciate her help!

Olena Vlasova

May 27, 2022

FAQ

Do I need a support subscription to get support?

To get support for extensions purchased at Amasty before February 1, 2022, you need either an active support subscription acquired before February 1, 2022 or a product subscription activated. For extensions purchased after February 1, 2022, you need an active product subscription to get full support service.

I have a Lite support subscription. Can I upgrade to Pro/Premium/One?

You can upgrade to a higher tariff at any time in order to get premium services. Please contact us at [email protected] to request the upgrade.

What are the benefits for Pro and Premium tariff options?

Both Pro and Premium subscriptions offer you a number of additional services as well as higher priority support and alternative communication channels for quicker assistance. Please see more details here to choose the option that works best for you.

What can I do if I need faster support?

In order to receive priority support with a maximum 24h SLA for any reply, you may upgrade to Premium or Amasty One support subscription. Please see details here.

How can I get a video sharing session with your team?

Screen sharing & video calls for configuration questions & preliminary technical investigation are available as part of the Amasty One tariff option.

Can your team install and configure my extensions?

Installation and configuration are available as part of Pro, Premium and Amasty One support tariffs. Please see details here.

Can your team install updates for my extensions?

Of course - our team provides installation of extensions updates on demand as part of the Premium and Amasty One support tariffs. Please see details here.

I have a support subscription activated before February 1, 2022. If I upgrade now, will I still have access to all product updates?

Yes, upgrading to a higher support tariff will give you access to all product updates and support services as long as you keep it active.

Where can I find the details of your license agreement information?

You can see the End-User License Agreement info visiting this page.

Are there any limitations in getting support services at Amasty?

We provide support services in accordance with the Support License Agreement you may find here. Please review carefully the cases that may affect the provision of support services.

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