Returns are not failures but an inevitable part of the online commerce routine. Up to 40% of the online purchases are returned, so managing returns is a critical part of any e-commerce operation. And it’s especially important for Magento 2 stores that aim to deliver a great customer experience while minimizing admin workload. Besides, 73% of shoppers claim they won't get back to the store if the return experience is poor.
Since Magento Open Source doesn’t include built‑in RMA functionality by default, and not everyone is happy with Magento Commerce's default option, many merchants turn to third‑party extensions to automate and streamline product returns, exchanges, and refunds. To find a perfect solution for your store, you need to research, analyze, and compare multiple options. We did all the hard work for you and created this comparison to speed up the process of finding the information you need. Here, we’ll compare the two most popular options on the Magento market: Amasty RMA for Magento 2 and Mirasvit RMA.
What Is an RMA Extension
An RMA (Return Merchandise Authorization) extension allows you to manage return, exchange, refund, and cancellation requests directly within your Magento 2 store. A robust RMA system improves customer satisfaction, reduces support workload, and standardizes a process that can otherwise eat time and resources.
Why automate RMA?
Automating the RMA process for your e-commerce store is not just about making returns easier; it's a powerful tool that can improve your bottom line, enhance the customer experience, and streamline operations. When implemented correctly, automation of the RMA process helps you reduce manual work, save time, and increase customer satisfaction, while simultaneously protecting your business from unnecessary losses.
Here’s how automating RMA can contribute to your e-commerce success:
Reduced Operational Costs and Time Savings
Automated systems can manage return approvals, generate return labels, and track return statuses without requiring constant human intervention. This frees up valuable time for your support team to focus on higher-priority tasks, such as customer service or new orders, reducing labor costs and improving efficiency.
Improved Customer Experience
Customers can submit and track their return requests through a user-friendly portal, speeding up the resolution time and improving their overall satisfaction and increases loyalty. Automation also ensures that return policies and procedures are applied consistently, so customers know that their requests will be handled without confusion or delays.
Minimized Human Error
Manual returns processing leaves room for errors, from miscommunication about return policies to incorrect approval decisions. Automation ensures that all RMA steps – including generating return shipping labels, sending status updates, and issuing refunds – are done accurately.
Real-Time Tracking and Transparency
Both customers and store admins can see the current status of each return, from the initial request through to the final resolution. This reduces customer anxiety, as they can quickly check the progress of their return, and it gives admins better oversight of the process to resolve issues.
Faster Returns & Refunds
Once the customer’s return is approved, automated systems can instantly generate return labels and refund store credit or initiate refunds. Quicker turnaround times mean fewer customer complaints and a stronger brand reputation. This is especially valuable in industries where fast refunds or exchanges are critical to customer retention.
Better Inventory Management
By automatically updating stock levels and tracking returned items, businesses can prevent overstocking or selling products that are no longer available. This ensures accurate inventory records and makes it easier to restock products without manually checking return shipments.
Valuable Data for Continuous Improvement
By tracking which products are returned most often, the reasons for returns, and customer feedback, you can identify problem areas, improve product quality, and adjust return policies. This data can also inform marketing strategies by giving you insight into customer behavior, such as trends in return rates during specific seasons.
Scalability for Peak Seasons
Automated RMA systems scale easily to handle increased return volumes, ensuring that returns are processed quickly even during your busiest times. This helps maintain operational efficiency during peak seasons and prevents delays.
Reduced Risk of Fraud
Automated systems can include various checks, such as verifying the purchase history or ensuring that returned items match the original order. By enforcing stricter rules and policies, you can protect your business from the costly consequences of fraudulent returns.
What is Mirasvit RMA for Magento 2?
Mirasvit RMA for Magento 2 is a comprehensive extension designed to streamline and automate the returns management process for online stores. It allows merchants to easily handle return, exchange, and refund requests directly within the Magento 2 admin panel, providing a seamless, customer-friendly experience. With customizable return workflows, status tracking, and automated notifications, Mirasvit RMA reduces manual effort, improves operational efficiency, and enhances customer satisfaction, all while keeping control over return policies and reducing potential fraud.
What is Amasty RMA for Magento 2?
Amasty RMA for Magento 2 is a powerful extension that streamlines the returns management process, allowing you to easily handle product returns, exchanges, and refunds within your Magento 2 store. With customizable workflows and automated processes, you can set return reasons, conditions, and resolutions, while giving customers a simple, self-service portal to manage their returns.
This extension stands out for its user-friendly interface and attractive design, providing a sleek experience for both customers and store admins. With features like a customizable chat interface, progress bar, and catchy alerts, it makes the returns process both intuitive and engaging.
The module offers logistics management functionality along with automatic rule creation. The setup is simple yet powerful, with the ability to configure return statuses and easily migrate requests between grids in the admin panel for smooth administrative operations. Additionally, Amasty RMA includes comprehensive return statistics directly within the module, even in the Lite version.
One unique feature of Amasty RMA is the ability for customers to leave feedback by rating the performance of the manager handling their request. This feature allows businesses to gather valuable insights and enhance customer service quality.
Key Features Comparison: Mirasvit RMA vs. Amasty RMA for Magento 2
Feature | Amasty (Premium) | Mirasvit |
| Partial Returns (part of the order) | ✅ | ✅ |
| Allow RMA for Orders with Status | ✅ | ✅ |
| Brief Return Statistics (overview) | ✅ | ✅ |
| Manage requests (grid) | ✅ | ✅ |
| Creating Returns from Backend | ✅ | ✅ |
| Customers' Pending Requests (grid) | ✅ | ❌ |
| Archived Requests (grid) | ✅ | ❌ |
| Label | ✅ | ✅ |
| Multistore | ✅ | ❌ |
| RMA for Offline Orders | ❌ | ✅ |
| RMA for Multiple Orders (Bundle Return) | ❌ | ✅ |
| Who Pays for Shipping | ✅ | ❌ |
| Return Rules | ✅ | ❌ |
| Ability to create unreturnable products | ✅ | ✅ |
| | ❌ | ✅ |
| Split Return Requests | ✅ | ❌ |
| History | ✅ | ❌ |
| Create return from 'My Returns' tab | ✅ | ✅ |
| Create return from 'My Orders' tab | ✅ | ❌ |
| Admin Contact Data | ✅ | ❌ |
| Feedback (rate the work of manager) | ✅ | ❌ |
| Print Packing Slip button | ✅ | ✅ |
| Shipping Labels Generation/Cretion | ✅ | ❌ |
| Automatic Rules Creation | ✅ | ✅ |
| PWA add-on | ✅ | ❌ |
| Hyva Checkout | ✅ | ❌ |
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Features of Mirasvit RMA for Magento 2
Partial returns
When ordering multiple items, customers have the option to return only those items that do not meet their requirements without having to return the entire order.
Custom return statuses
Inform your customers what stage their RMA request is at. Different color schemes help customers and store administrators distinguish between statuses, which improves user experience.
Quick responses
Mirasvit extension allows sending quick responses to speed up the process. The module allows you to create standard responses in advance. Admins can simply select an answer from a suggested list and send it to the user.
Handy grid
The extension allows you to track all RMA requests in one table. You can use filters in the RMA grid to exclude statuses that you do not need to track.
Intuitive RMA process
Customers can easily create an RMA and track it in their accounts. They can track every step of the process with an intuitive interface.
Offline RMA for In-Store Purchases
Mirasvit supports offline orders, allowing merchants to manage return requests for purchases made in physical stores or from other external systems. This feature provides flexibility for merchants operating across multiple channels.
Return Request for Multiple Orders (Bundle Return)
Customers can return items from multiple orders in one go, streamlining the process and improving the overall customer experience. This is especially beneficial for stores that ship large volumes of products across multiple orders.
Features of Amasty RMA
Basic functionality
Amasty RMA extension includes all the basic features like:
automated RMA processes
partial returns
quick messaging
custom return statuses
handy grid for RMA processing
user-friendly chat
diverse options to create return reasons, rules, item conditions
But there are also multiple advanced features and different packages in terms of pricing and the set of features to meet your specific business needs.
Advanced management
The RMA extension allows you to view detailed reports to monitor incoming returns and identify the most problematic issues. It allows you to simplify and accelerate your returns management process and reduce costs.
Logistics management
The RMA extension will provide you with a shipping label generator to speed up the return process for both parties. It enhances your logistics and supports UPS, FedEx, and DHL carriers.
Customer feedback system
Amasty RMA is unique in that it allows customers to rate their return experience. After the return is processed, customers can provide feedback on the return experience, which helps merchants evaluate and improve customer service. This feature also helps highlight areas of improvement within the RMA process.
Analyze efficiency
Allow customers to leave feedback on the return process. This way you can define aspects that need to be improved and analyzed. The feedback form will appear in a handy pop-up that you can turn off.
Export requests
Export the RMA query data you need without coding. The extension allows you to customize export fields, filter queries by parameters, and specify the file format and output parameters.
Multistore support
Amasty RMA fully supports multistore setups, making it an excellent choice for businesses that operate multiple stores or websites. You can manage RMA requests across different stores from a single admin panel, offering a consistent experience no matter how many stores you operate.
Return rules and automated processes
Amasty allows you to set up automatic return rules, such as applying specific conditions for product returns based on various criteria, including product categories, customer groups, and order statuses. These automated rules can significantly reduce manual oversight and accelerate the return process.
Create returns from “My Orders” tab
Customers can initiate a return directly from their “My Orders” tab in their account area, making the process even more convenient. This functionality is not available in Mirasvit RMA, which means customers need to manually start the process in a separate section.
When to Choose Amasty RMA for Magento 2 Over Mirasvit RMA for Magento 2
Amasty RMA for Magento 2 is the ideal choice for your e-commerce store if you require a highly customizable, data-driven return management system that integrates seamlessly with your store’s operations and logistics.
Choose Amasty if you:
Need advanced return workflows that offer detailed control over the return process, such as setting return reasons, custom statuses, and specific return conditions to perfectly match your business policies.
Want to provide your admins with detailed analytics and comprehensive reports on return trends, enabling you to track key return metrics and identify problem areas in your inventory or products.
Plan to automate returns processing and create automatic return rules based on specific conditions, saving time and reducing manual intervention while increasing overall process efficiency.
Need multistore support, allowing you to manage return requests across different stores or websites from a single backend, providing consistent and scalable returns management across your e-commerce ecosystem.
Want to streamline the shipping logistics of returns by generating shipping labels for UPS, FedEx, or DHL directly within the admin panel, ensuring a smooth and integrated returns process.
Require advanced customer feedback management, where you can allow customers to rate their return experience and gather actionable insights to improve your customer service and operational efficiency.
Run a complex or large-scale store using other Amasty extensions and want better compatibility across your e-commerce ecosystem.
Want a solution that allows you to track the status of returns in real-time, ensuring customers and admins are always in the loop about the progress of the return process, with intuitive dashboards and automated notifications.
To Sum It Up
Amasty RMA and Mirasvit RMA for Magento 2 both offer sufficient solutions and functions to streamline the returns management process, enhancing customer satisfaction while reducing the administrative burden for store owners. Both extensions cover the essentials, allowing customers to easily initiate returns, providing admins with a simple way to track requests, and offering flexible configurations to suit different return policies.
Mirasvit RMA is a great choice for merchants who need a flexible, easy-to-use solution that offers essential return management features with a focus on intuitive customer interactions and quick responses. Amasty RMA is better suited for larger and more complex stores that require advanced management capabilities, including detailed analytics, automated return rules, and multistore support.
Which one to choose? Depends on your business needs and objectives. Both extensions will improve your store’s return management process and help avoid unnecessary nerves (both from your side and the side of your customers).