In e-commerce, prompt customer support plays an important role in customer satisfaction and, eventually, your store’s reputation and revenues. So, having a Shopify live chat app isn’t an “option” anymore – it’s an essential. Shopify live chat apps, be that a chatbot or a real-time messenger, help convert first-time visitors, reduce cart abandonment, handle post-sale queries, and reduce frustration, ultimately transforming customer experience.
Below, we’ve collected the 10 best live chat apps for Shopify, including chatbots, real-time messaging tools, and support suites. We cover each app’s features, pricing, and current Shopify rating to help you choose the best fit for your store.
10 Best Chatbots for Shopify
App Name | Best For | Pricing (Starting) | Key Features | Shopify Rating |
LiveChat | Enterprise-grade chat + integrations | $24/mo | Cart tracking, product cards, analytics | ~4.6/5 |
Tidio | Balanced live chat + AI chatbot | Free / $19/mo | Lyro AI, multilingual, marketing automation | ~4.6/5 |
Re:amaze | Helpdesk + automation + multichannel | $29/user/mo | Unified inbox, macros, order actions | ~4.4/5 |
Gorgias | Ecommerce helpdesk at scale | $10/mo | Full Shopify actions, rules, revenue tracking | ~4.6/5 |
Chatra | Simplicity and ease of use | Free / $31/mo | Typing preview, real-time visitors, chatbot | ~4.8/5 |
SmartBot | AI-first 24/7 product chat | $100/mo | Context-aware AI, trained on catalog | New |
Social Intents | Teams/Slack-based support workflows | Free / $39/mo | Slack/Teams integration, ChatGPT, translations | Niche rating |
Chatty AI | Budget-friendly AI + live chat | $19.99/mo | AI chatbot, product training, multi-channel | Growing |
ChatBot.com | Customizable bot flow automation | $52/mo | Drag-drop builder, order/cart sync, web+Messenger | High |
Shopify Inbox | Free native chat tool | Free | Cart integration, product sharing, mobile access | ~4.7/5 |
1. LiveChat by LiveChat Inc.
LiveChat is a polished, enterprise-ready solution trusted by thousands of businesses. It offers real-time messaging with full cart and visitor tracking, making it an excellent tool for proactive customer engagement. Its clean interface and customization options help it blend with any brand. Many stores choose it as their primary Shopify live chat system due to its powerful reporting and integrations.
Features:
Real-time messaging with cart preview and product recommendations.
Visitor tracking, agent analytics, asynchronous messaging.
Integrations with CRM, email, and helpdesk platforms.
Pricing:
Starter: $24/mo
Team: $49/mo
Business: $69/mo
14-day free trial available.
Shopify Rating: 4.6/5
2. Tidio - Live Chat & AI Chatbot
Tidio combines live chat and AI chatbot automation in one intuitive platform. It’s a strong option for small to medium-sized businesses looking to automate common queries while maintaining a human touch. The AI assistant, Lyro, is particularly useful for freeing up support teams. Tidio is frequently mentioned among the best live chat apps for Shopify for its balance of functionality and pricing.
Features:
Combines live chat, AI chatbot, and helpdesk.
Lyro AI assistant, proactive messages, multilingual chat.
Product recommendations and cart tracking.
Pricing:
Free plan available.
Customer Service: $29/mo
Flows: $29/mo
Lyro AI Chatbot: $39/mo
Shopify Rating: 4.6/5
3. Re:amaze
Re:amaze is a hybrid helpdesk and chat solution built with Shopify stores in mind. It brings email, chat, SMS, and social support into a single inbox while offering rich automation features. Teams appreciate its ability to pull order info directly into conversations. If you need the best live chat for Shopify that also functions as a complete support system, Re:amaze is a top pick.
Features:
Unified inbox for email, live chat, social, SMS.
Shopify order actions inside chat.
Automation, macros, FAQ embedding.
Pricing:
Basic: $29/user/mo
Pro: $49/user/mo
Plus: $69/user/mo
Enterprise Custom: $899/user/mo
Shopify Rating: 4.5/5
4. Gorgias
Gorgias is the go-to solution for scaling ecommerce businesses that need advanced support tools. It provides powerful integrations with Shopify, letting support agents refund, cancel, or modify orders directly from the chat. Gorgias also excels at performance tracking and automation. It’s considered one of the best Shopify chat app choices for high-volume stores.
Features:
Deep Shopify integration with live order editing.
Unified inbox, chatbot, automation rules.
Revenue attribution, chat triggers.
Pricing:
Starter: $10/mo
Basic: $60/mo
Pro: $360/mo
Advanced: $900/mo
Shopify Rating: 4.0/5
5. Chatra
Chatra is a lightweight, easy-to-use Shopify live chat app with a focus on real-time engagement. It's great for small teams or solo entrepreneurs who want to respond quickly to customer questions. Features like typing previews and real-time visitor lists provide helpful context. Chatra keeps things simple without sacrificing key live chat functions.
Features:
Live chat, chatbots, real-time visitor list.
Typing preview, offline messaging, team tools.
Instagram DM and social integrations.
Pricing:
Free plan
Essential: $31/mo
Pro: $41/mo
Shopify Rating: 4.8/5
6. SmartBot
SmartBot is a Shopify-specific AI chatbot that learns from your product catalog and store content. It’s designed to provide around-the-clock support for common customer questions and product discovery. If you're looking for AI-powered automation that can grow with your store, SmartBot offers robust scalability. It’s an emerging choice in the best chatbot for Shopify category.
Features:
AI chatbot trained on store content.
24/7 automated support.
Smart follow-ups, cart assistance, branded interface.
Pricing:
Starter: $30/mo
Boost: $100/mo
Pro: $300/mo
Enterprise: $680/mo
Shopify Rating: 4.7/5
7. Live Chat by Social Intents
This app lets you respond to Shopify customers directly from Slack, Microsoft Teams, or Google Chat. It's designed for teams already using internal communication tools and want to avoid switching platforms. With GPT support and auto-translate, it’s built for efficiency. A niche but powerful option for specific workflows.
Features:
Respond to customers from Slack, Teams, Google Chat.
ChatGPT integration.
Auto-translation, unlimited backend agents.
Pricing:
Free: 1 agent, 20 chats/mo
Starter: $39/mo
Basic: $69/mo
Pro: $99/mo
Shopify Rating: 5/5
8. Chatty AI Chatbot & Live Chat
Chatty offers a simple combination of AI chatbot and live chat features at a budget-friendly price. You can upload product data and train the chatbot to handle queries and support automatically. It’s a great entry-level choice for brands that want to try AI without a big investment. Ideal for smaller operations that want to experiment with automation.
Features:
Live chat plus customizable AI chatbot.
Train chatbot on product catalog.
Auto-translate, multi-channel, chat history.
Pricing:
Free plan available
Basic: $19.99/mo
Pro: $49.99/mo
Plus: $199/mo
Shopify Rating: 4.9/5
9. ChatBot by Text (ChatBot.com)
ChatBot by Text (powered by ChatBot.com) is built for stores that want full control over their conversational experience. With a drag-and-drop builder, you can create sophisticated chatbot flows to guide customers through inquiries and purchases. It integrates well with Shopify to pull in order and product data. Best for those prioritizing a fully automated chatbot setup.
Features:
Drag-and-drop conversation builder.
Shopify order tracking, cart data support.
Multi-channel (web, Messenger, etc.)
Pricing:
Starter: $50/mo
Team: $149/mo
Business: $499/mo
Shopify Rating: 5/5
10. Shopify Inbox
Shopify Inbox is the native chat tool built directly into Shopify, making it a convenient default choice. It’s fully free and integrates seamlessly with store data like carts, orders, and products. While it lacks advanced automation, it’s perfect for startups or solo founders. Consider this your baseline Shopify live chat app if you want zero overhead.
Features:
Native to Shopify, deeply integrated.
Quick replies, product sharing, discounts via chat.
Available on web and mobile.
Pricing:
100% Free
Shopify Rating: 4.7/5
How to Choose the Best Shopify Chatbot App?
Choosing the right Shopify live chat or chatbot app comes down to a few key questions:
Do you need human support, AI automation, or both? Apps like Tidio and Gorgias offer both. Others like SmartBot and ChatBot.com lean heavily on automation.
What’s your team size and workflow? If you're already using Slack or Teams, Social Intents might be perfect. For solo stores, Chatra or Shopify Inbox could be ideal.
How complex is your support need? If you need advanced rules, ticketing, and multi-channel support, consider Re:amaze or Gorgias.
What’s your budget? Start with free trials and review hidden costs like ticket overages, usage limits, and AI interaction caps.
Ultimately, the best Shopify live chat app is one that matches your store’s scale, tech stack, and support goals.
Final Thoughts
Choosing the best live chat apps for Shopify depends on your business needs:
For reliability and features: LiveChat or Gorgias
For chatbot + live chat balance: Tidio or SmartBot
For helpdesk and automation: Re:amaze
For simplicity and budget: Chatra or Shopify Inbox
Still, no matter which specific tool you choose, all of them will help you deliver faster support, improve conversion rates, and make customer experiences smoother and easier. Our recommendation is to test the tools on free trials and see what is the best Shopify live chat tool for your business processes and workflows.
If you're looking to build a custom Shopify live chat solution or integrate any of these tools seamlessly into your store, Amasty’s Shopify App Development Service is a great option. Amasty specializes in creating tailored apps and solutions to optimize your Shopify store’s performance, from live chat integrations to complete customizations.
Frequently Asked Questions
Adding an AI chatbot to your Shopify store is straightforward. Here are the general steps:
Choose a chatbot app: Browse the Shopify App Store for AI chatbot apps such as Tidio, SmartBot, or ChatBot. Many of these apps offer free trials.
Install the app: Once you’ve selected a chatbot, click the "Add app" button on the Shopify App Store page and follow the installation instructions. Most apps require you to authenticate with your Shopify store.
Set up the chatbot: After installation, configure your AI chatbot. This typically involves setting up the bot’s flow, defining responses, and training it on your product catalog or common customer queries.
Customize the appearance: Adjust the chatbot’s widget style (color, position, etc.) to match your store’s branding.
Test and deploy: Before launching, test the chatbot to ensure it works as expected. Once satisfied, deploy it live on your store for customers to use.
While ChatGPT is an advanced AI chatbot, whether it’s the best depends on your needs:
For e-commerce: While ChatGPT excels at general conversation and knowledge tasks, specialized chatbots like Tidio or SmartBot are tailored for Shopify stores, offering features like cart tracking, personalized product recommendations, and order management that ChatGPT does not natively provide.
For AI-driven support: If you need complex workflows, advanced product-based interactions, or integration with your store’s backend (like order management), these Shopify-specific bots can offer more value than ChatGPT in the context of running an online store.
In short, ChatGPT can be a great option for general AI chat, but Shopify-focused chatbots like Gorgias, Tidio, or Re:amaze offer deeper integrations and more tailored experiences for e-commerce businesses.
The best AI store builder for Shopify depends on your needs for automation, customization, and ease of use. A few top options include:
Shopify's AI-powered design tools: Shopify itself offers AI-driven templates and design assistance. This is great if you need an easy setup with some automated design suggestions based on your industry and branding.
Shopify Theme Store: Many premium themes come with AI-based tools for customization, layout optimization, and customer experience improvements.
PageFly: This drag-and-drop page builder has AI-based features that optimize content layouts, recommend designs, and improve user experience on your Shopify store.
Shogun: Another page builder with AI-backed features, helping you create dynamic and responsive landing pages, product pages, and more to boost conversions.
Each of these options uses AI to help automate various aspects of your store’s design, making them valuable tools for building an efficient Shopify store. If you're looking for something highly specialized, PageFly and Shogun are excellent for customization and conversion optimization.
Yes, live chat can significantly increase sales for Shopify stores. Here’s how:
Instant Customer Support: Live chat allows you to respond to customer queries in real-time, which can help resolve any concerns that might prevent them from completing a purchase. Addressing issues immediately leads to higher conversion rates.
Improved Customer Experience: Offering instant assistance via live chat enhances the overall shopping experience, making customers feel valued. When customers know help is just a click away, they are more likely to complete their purchase.
Proactive Engagement: Many live chat tools allow you to trigger proactive messages based on user behavior (e.g., cart abandonment or time spent on a product page). This proactive engagement can remind customers to complete their purchase, reducing cart abandonment rates.
Product Recommendations: Live chat can be used to recommend products based on a customer’s browsing history or current cart, potentially increasing the average order value.
Faster Checkout Process: Live chat can help customers navigate the checkout process smoothly, reducing friction and hesitation that could lead to cart abandonment.
